1. What is India Gift Corner and how can I contact it?
India Gift Corner is an Internet based gift service providing an opportunity to Non Resident Indians and Resident Indians to reach out to their loved ones in India. Delivery is available in most cities in India and is constantly expanded, updated and reviewed.

2. What are the different gifts that I can send?
Flowers, Cakes, Chocolates, Sweets, dry fruits, soft toys, watches and much much more. If you would like to send a gift not included in our shopping cart, please feel free to mention it in our feedback form. We shall get back to you promptly to confirm whether or not it is possible for us to arrange that item for you and include it in our shopping catalogue to enable you to place an order.

3. Where are the items bought from ?
All the items are bought from the best addresses in town which are renowned for their quality. If you want us to buy from a specific source, please mention it in our feedback form. We shall get back to you as soon as possible to confirm whether or not we can arrange it and if so at what cost.

4. Can I phone or fax my order ?
Even though India Gift Corner is a facility on the WEB, it is not necessary for you to order only through the Web. You can even place the order and give details through fax +91-80-25595331, post : IndiaGiftCorner.com,No.5 Commissariat Road,Museum Road Post Office,Near Mayo Hall ICICI Bank, Bangalore 560 025, India. or email(contact@indiagiftcorner.com). We shall confirm the order by E-Mail. Please note that orders are not accepted on phone. All enquiries on our services and orders are handled via E-mail/Fax only.

5. How do I make payment ?
You can make the payment either by Credit Card or by Check or Draft or Money Order or Wire Transfer. In case of payment by check, please make a note of the order number (generated automatically after you submit the order form) and send it along with the check favouring "India Gift Corner" at the address : IndiaGiftCorner.com,No.5 Commissariat Road,Museum Road Post Office,Near Mayo Hall ICICI Bank, Bangalore 560 025, India.

6. Is my credit card number/bank a/c. number secure ?
Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by CGI script capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted. For further details click here.

7. Is it necessary to divulge my credit card information over the Internet ?
If you are not comfortable in divulging your Credit Card details over the Internet, you may leave the Credit Card details blank in the order form and subsequently let us know by phone(+91-80-25584585), fax(+91-80-25595331), email(contact@indiagiftcorner.com) or post(IndiaGiftCorner.com,No.5 Commissariat Road,Museum Road Post Office,Near Mayo Hall ICICI Bank, Bangalore 560 025, India.) along with the order number (which shall be generated when you submit the order form). Please note that we do not consider email as secured and do not encourage its use for credit card numbers.

8. How do I feel sure that the order placed has been correctly registered by you ?
After you have placed the order, you will get one E-mail confirming each order registered with us. Please ckeck your E-mail Box immediately and in the event you want any correction, please get in touch with us.

9. How is the item delivered ?
All the perishable items like cake, flowers, sweets, homemade chocolates etc. are hand delivered to the address. Non perishable items like toys etc. are couriered from Bangalore, India to the respective towns using renowned courier services.

10. How will you deliver one gift comprising of various items ?
Flowers, Cakes, Sweets and homemade Chocolates are delivered by the vendors from the city where the gift is to be given. All other items are sent by courier originating from Bangalore in India. India Gift Corner can not ensure delivery of perishable items like Cakes, Chocolates, Flowers, Sweets etc. alongwith non-perishables in one lot or at one time.

11. Are the items delivered as per the display on the webpage ?
The products will match the image on the website as the images have been taken from the vendors from whom the final order is sourced. But India Gift Corner, in its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control.

12. What if you don't deliver or deliver late ?
Sometimes due to circumstances beyond control, orders can not get delivered or are delivered late. In such situations India Gift Corner will not be liable for any claim, damages or refund. In exceptional cases and after examining all the circumstances, India Gift Corner, may at its absolute discretion give refund in full or in part. Refund given earlier to the user or to some other user on similar or different circumstances do not create any precedence or right with any user to get or claim any refund or damages from India Gift Corner. All refunds are subject to 10% deduction to cover Bank charges and our processing overheads.

13. How do I know that the gift has been delivered on-time ?
We generally update the status of the order within 48 HRS of delivery and also you can check the status of your order in the order tracking section at our site. Also, after the delivery we'll send you a confirmation by E-mail.

14. How many days do you need to process my order before the actual date of delivery ?
* We shall delivery your orders in 24 hrs in Ahmedabad, Bangalore, Mysore, Calcutta, Chennai, Cochin, Coimbatore, Delhi, Hyderabad, Secunderabad, Margao, Mumbai, Panjim, Trivandrum, Vizag & Whole of Karnataka. All other destinations will be delivered in 48 hrs to 72 hrs. Delivery will be made on all working days between 10 am and 7 pm. Orders received on Saturday and on the eve of public holidays will be delivered on the following working day. Please note that we do not make deliveries on Sundays & Public Holidays. * All pages like FAQ's, Home, Terms & Conditions etc. found at the bottom of every page should have the Shop by dept. & occasions links and also a back button to go back to the previous page. * Include "Fortune Cookie" link in all pages.

15. Can I order for delivery in less than 4 days ?
Yes. For some categories in some cities, we do provide for delivery in less than 4 days at extra surcharge.

16. Is delivery possible on Holidays and Sundays ?
On Sundays and Public Holidays in India, no delivery of items sent through courier is possible. Deliveries will be made either on the previous date or on the next date. In case of flowers/cakes/home made chocolates, efforts are made to deliver even on Sundays|Holidays. For specific cities or items, you may enquire from us in advance over E-mail about the possibility of delivery on a Sunday or Holiday. We shall promptly respond. Also please read questions 12, 17 and 18 herein.

17. Do you guarantee delivery of the gifts on the date specified in the order ?
Delivery of perishables is made by the local city vendors and unless there are problems caused by Holidays (local or unexpected) or wrong address/non availability of anyone at the address or similar problems, the deliveries invariably do not fail. In case of non-perishables, the gifts are handed over to the courier company and even though due care is taken to give them enough transit time and the instructions for the date of the delivery as ordered by you, there can be in some cases a delay or an early delivery.

18. Can you ensure a particular time of delivery ?
Even though all your instructions are duly passed on to local city vendors and the courier companies, our experience has been that delivery at a particular time is not always practically possible in all cases.

19. Can you make deliveries in public places like Hospitals, Hotels, Marriage Halls etc.etc. at specefic times ?
No. Requests for this will be handled on case to case basis over E-Mail. Your request will be promptly attended to by us. Please do not place such orders without prior confirmation from us. We accept such orders only after prior confirmation from the local vendor in our network.

20. Can I send a message along with the gift ?
Yes, you may send a message along with your gifts. Just type in your message in the message box in the order form. Your message will be printed/hand written in a standard greeting card (free of course) and sent along with the gift.

21. Can the recipient send me a message ?
Yes, the recipient of your gift can send a return message to you. We request all the recipients of the gifts to fill in their message in the delivery confirmation memo and the Feed-Back form and we E-Mail such messages back to you free if and when received from them.

22. What if I have to cancel my order ?
You may cancel the order 4 days prior to delivery. If the order is for 10th you may cancel not later than the 6th of that month. Orders can be cancelled by sending email to contactus@indiagiftcorner.com. If the order was paid for by credit card, a credit will be issued toward the credit card after deducting 10% for Bank charge and our overheads.

23. What if the recipient's address is wrong, incomplete, misleading or the recipient no longer stays there or refuses the gift or the premises are locked or inaccessible ?
We will pass on this information as soon as and if we get to know. In no circumstances, however, in no circumstance will a refund be made once the order is processed.